#155 SmartCash Discord Support Bot

By Discord Andrew

Summary

Provide community members an easy to use mechanism for disseminating clear and concise answers to questions and concerns on Discord

Description

Hi Everyone!

Our Discord support forums are very active. Many dedicated community members donate their time to help others by fielding questions and concerns. With so many community members coming and going on Discord there are many repeated questions that could simply be answered with canned responses. This project will allow valuable community members to spend less time replying with basic information and more time supporting those who need more advanced help.

 

The overall goals are to:

  • Get community members the answers they need
  • Relieve the burden of answering simple questions and providing static information to the community
  • Ensure concise, accurate, unified answers are given to those who seek information

 

My Credentials:

  • I am a software developer and systems administrator well versed in Linux and Python.

 

What I am asking for:

Monetarily:

  • VPS Hosting – 3 years of VPS Hosting
  • 50 hours of initial development and troubleshooting
  • Minimum 2 hours per week to engage with community and keep knowledgebase/answers/triggers updated
  • Upkeep and maintenance – I will commit to 3 years of maintaining the Server and the bot's knowledgebase

From the Community:

  • Submissions to the bot’s knowledgebase
    • I will not only be populating the knowledgebase through community submissions. I will be spending time collecting information and resources as well.
  • Suggestions and feedback
  • Cooperation with Discord moderators to get supportbot integrated into Discord Server

 

What I Plan to Deliver:

  • A Discord bot that is simple to use and that will help disseminate accurate, concise information.
  • The bot will be initially delivered one week after approved proposal

 

FAQ:

  • Why is this necessary?
    • The members of our community who dedicate their time to the various support channels are burdered when a large amount of repeat questions and concerns. Having a way to easily dessiminate clear, concise, unified messages will allow the greater community to get the answers they need and free valuable community resources to assist those who really need it.
  • Can you give an example of a typical interaction?
    • <@Andrew>: Can you tell me how to clear my SmartNode's logfile? My disk is full!! HELP!
    • <@Support Member>: @SupportBot !clearlog
    • <@SupportBot>: Hello! The SmartNode's debug.log file quickly gets very large. You must periodically clear the files contents. You can do that by restarting smartcashd or with the following linux command: echo '' > ~/.smartcash/debug.log (if you are not currently logged in as the user running smartcashd, you will need to switch to them first). You can also follow the procedure below: etc, etc

 

Categories

Technology

Milestones

Date Amount (US$) Amount (Σ) Description Status
February 24, 2018 2,500.00 9,625.00 SupportBot Deliverable Done Paid
April 30, 2018 208.33 4,451.81 On-Going Maintenance (per quarter) Done Paid
July 31, 2018 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
October 31, 2018 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
January 31, 2019 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
April 30, 2019 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
July 31, 2019 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
October 31, 2019 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
January 31, 2020 208.37 4,452.67 * On-Going Maintenance (per quarter) In progress
April 30, 2020 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
July 31, 2020 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
October 31, 2020 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
January 31, 2021 208.33 4,451.81 * On-Going Maintenance (per quarter) In progress
* Estimated

Requested Amount

  • Total USD: 5,000.00
  • Estimated SMART: 106,845.18
  • Estimated BTC: 0.77355913

Schedule

  • Created Date: Saturday, February 3, 2018
  • Voting Deadline: Saturday, February 17, 2018 05:11:00 UTC
  • Payment Date: Payments will be made in accordance with the delivered milestones

Status

  • Funds Allocated (In progress)

Votes

90.15%
Yes (615467.128539418)
6.66%
No (45438.3139404297)
3.19%
Abstain (21809.848882287)

Voting Audit

Address Voting Power Vote Is Valid

Comments